We want your shopping experience to be a favorable one !

New Watches:
New, unused watches may be returned within 30 days of receipt. You do not need a reason to return a new watch. Before making a return, please contact our customer service department to obtain a Return Authorization Number (RMA). Customer Service can be reached from Mon - Fri 9:00 am to 5:00 pm, E.S.T. (201) 807-9778, or by email, returns@watchfactory.com.

Returns without a RMA may be refused by our Receiving Department. Include all original packaging and paperwork. You are responsible for return freight, plus any insurance you may purchase. If you do not insure the returned item, we cannot be responsible for losses in transit.

We can not accept any item that was used prior to return, as federal and state regulations prohibit us from re-selling a used watch as new.

If the watch arrived damaged or defective, you may request a replacement. Unfortunately, we can not guarantee the availability of a replacement in all cases. You may also request that we attempt to repair the watch and return it to you, rather than issue a refund. We ask that you communicate with us, so that we can find the best mutual solution.

Used Watches:
If you have used your watch, we can not issue a credit or refund.  If the watch fails to perform correctly, follow the instructions in your warranty for service. If you lost the warranty card, in most cases, we can replace the card, or e-mail the information necessary.  Please email manager@watchfactory.com

Please note:  If in our assessment, the above instructions have not been followed, we may have to ship back an item rather than issue a refund. We reserve the right to make the final decision on questions arising from the above instructions.

Still Have Questions? Contact Customer Service

For questions regarding products, order delivery, or returns, please contact WatchFactory Customer Service:
1-800-755-6787 -- (201-807-9778); fax to 201-807-0666, or, email: manager@watchfactory.com    

For questions about a charge that has been made to your credit card, please contact Amazon.com. For questions about how to place an order on this site, search Amazon.com Help.